Returns & Refunds

Our Returns & Refund Policy is limited to products purchased directly from our Visual Land Online Store and the procedure for returns must be initiated within 14 days from the date the item was delivered. Please note that for items purchased from other retailers, we can only assist in warranty support.

In order to qualify for a full refund of the purchase price of the product (exclusive of initial shipping and handling charges), you must contact the Technical Support team to obtain a Return Merchandise Authorization Number (RMA) within the specified time frame of the said product. The product must be returned to Visual Land in its original packaging and condition.

Please note that the RMA number must be noted on the outside of the returned product's package. You will be considered to have returned the said product to Visual Land if you have delivered the product to a carrier and have taken all necessary steps to ensure that the product is delivered to Visual Land, including paying all shipping charges in returning the product to Visual Land. We advise that you select a method of shipping that is traceable.

Risk in the returned product only passes to Visual Land when the product is received by Visual Land and Visual Land shall not be responsible for items lost in transit to us. You will receive a refund of the purchase price that you had paid for the returned product (excluding any charges for the initial shipping and handling of the product to you) within 45 days of Visual Land’s receipt of the returned product. In the event that the procedure herein is not followed, Visual Land reserves the right to accept the return of the product on such terms that it may determine at its sole discretion.

See our warranty terms for more detailed information regarding our warranty policies.